When ordering
After placing your order, you’ll receive a confirmation email. Please review your order carefully. If you notice an error (e.g. address, product details), email us at support@roofingshop.com as soon as possible, before dispatch. We’ll do our best to fix it, but custom build items cannot be changed once created.
Delivery
We use Registered AN Post for standard deliveries up to 20kg where applicable.
This includes:
- Tracking
- Secure delivery
- Signature and proof of delivery
- Insurance included
Shipping charges are based on the total order weight. For example:
- Up to 2 kg — €13.00
- Over 2 kg up to 5 kg — €15.00
- Over 5 kg up to 15 kg — €17.00
- Over 15 kg up to 20 kg — €20.00
- Over 20 kg — €60.00 per pallet
For heavier, bulk, or oversized orders above 20 kg or over 1.5m, pallet delivery rates apply.
Delivery times may vary depending on product size, order quantity, and destination.
Free Collection is available from our Baldoyle Depot.
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Please Note: for any custom items, once they are cut we cannot alter or provide a refund.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@roofingshop.ie. Please note that returns will need to be sent to the following address:
Unit 81A, Grange Way
Baldoyle Industrial Estate
Dublin 13, D13 KR9A
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@roofingshop.ie.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Please Note: for any custom items, once they are cut we cannot alter or provide a refund.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@roofingshop.ie.
